Privacy Policy

Privacy Policy for Drivers

The term "us" or "we" refer to the owner of the Motokada app, Motokada Operations, a private limited company, founded in Nigeria.

1. Personal data we process

• Name, e-mail, phone number, place of residence.
• Geo-location of drivers and driving routes.
• Information about vehicles (including registration number).
• Driver's engagement and interactions on the marketplace and driver ratings (including Driver Score).
• Driver's license, photo, profession and identity documents.
• Data about criminal convictions and offences. The financial data of providing transportation services is not considered as personal data, because drivers provide services in the course of economic and professional activities.
• Communication and correspondence records: such as when the driver engages with our in-app chat ("Send a Message" option), or speak with our customer service agents, the date and time of the communication, and its content.

2. Purposes of the processing

• We collect and process personal data for the purpose of connecting passengers with drivers to help them move around cities more efficiently.
• Geo-location and driving routes are processed to analyse the geographical area and give suggestions to the drivers. ​If you do not want to disclose your geo-location for passengers, you must close the Motokada app or indicate in the Motokada app that you are offline and currently are not providing transportation services.
• Driver's license, profession, identity documents and criminal convictions and offences are processed to determine the compliance with the legal requirements and the suitability of pursuing a profession as a driver.
• Motokada app displays driver's photo, name and vehicle details for the passengers to identify driver and vehicle.
• Customer support data and correspondence is collected for the purposes of feedback and resolving disputes and service quality issues.
• Personal data related to instant messages directly in the Motokada app are processed in order to provide assistance and customer support, including where we need to resolve any dispute between driver and passengers.
• We collect and use information about a driver’s engagement and interaction on the marketplace, and their ratings (including Driver Score) to encourage user safety, ensure drivers comply with the Driver Terms, and make sure we’re providing a quality and enjoyable service to everyone. Where the Driver Score drops below a specified threshold, we may issue the driver with a notification or request to, for example, digest some further guidance. If your score continues to drop, you will be temporarily suspended from accessing the Motokada platform. You may appeal any decision to suspend your account. For further information on how to appeal a decision to suspend your account, please see our FAQ on Driver Score here.

3. Legal basis

• Personal data is processed for the performance of the contract concluded with the driver. The prerequisite for the use of the Motokada services is the processing of driver's identification and geo-location data.
• Personal data may be processed on the ground of legitimate interest, including things like investigating and detecting fraudulent payments.
• Data regarding the criminal convictions and offences is processed for compliance with a legal obligation.

4. Recipients

• Your personal data is only disclosed to passengers, whose order has been accepted by you. Passengers will see driver's name, vehicle, phone number, and photo and geo-location data. Passengers also see driver's personal data in the receipt.
• Depending on the location of the driver, the personal data may be disclosed to the Motokada Operations local subsidiaries, representatives, affiliates, agents etc)​. Processing of personal data by will occur under the same conditions as established in this privacy notice.
• We may disclose information under a court order or where we cooperate with a data protection supervisory authority in handling complaints or investigations. We may also share your personal data with law enforcement or other public authorities (such as tax authorities), including responding to requests when the information is required by law or furthers a public interest task. In any scenario, we’ll always satisfy ourselves that we have a lawful basis on which to share the information, and we’ll make sure that we document our decision.

5. Security and access

• Any personal data collected in the course of providing services is transferred to and stored. Only authorized employees of Motokada Operations companies and partners have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the services (including disputes regarding transportation services).
• Motokada and partners can access personal data to the extent necessary to provide customer support in the respective State.

6. Processing passengers personal data

• You may not process the personal data of passengers without the permission of us. You may not contact any passenger or collect, record, store, grant access, use or cross-use the personal data provided by the passenger or accessible to you via the Motokada app for any reason other than for the purposes of fulfilling the transportation services.
• You must comply with the rules and conditions for processing of personal data of passengers as set forth in the Privacy Policy for Passengers. If you violate the requirements for the processing of personal data of passengers, we may terminate your drivers account and claim damages from you.

7. Access, correction, retention, deletion and data portability

• Personal data can be viewed and corrected in Motokada Driver Portal.
• Your personal data will be stored as long as you have an active driver's account. If your account will be closed the personal data will be stored for additional 2 year period.
• Data necessary for accounting purposes shall be stored for 5 years.
• In the event of suspicions of an administrational or criminal offence, fraud or false information, the data shall be stored for 10 years.
• In the event of disputes, the data shall be retained until the claim is satisfied or the expiry date of such claims.
• We respond to the request for deleting and transferring personal data submitted by an e-mail within a month and specifies the period of data deletion and transfer.
• Recorded calls shall be stored for a period of 1 year.

8. Dispute resolution

Disputes relating to the processing of personal data are resolved through customer support (​info@Motokada.com).​

This privacy notice was last updated on 11 December 2022